Q: Where is my order?
A: You can be updated on the status of your order any time day or night by accessing your_account. From here you can log in with your email address and password to view your order history and shipping status.
You will be take to the My Account screen where you can view/change shipping addresses and view order history including all orders and their shipping status. Please keep in mind that this information is not in real time and may be delayed by up to one business day causing orders that may have actually shipped to show open in your account.
Back to top
Q: How quickly will my order arrive?
A:Items generally leave our warehouse within 1 business day. If you choose our Free Shipping option we choose the fastest and most affordable method of ground shipping to get your order to you as promptly as possible and we ask that you allow 7-10 business day for processing and shipping time. If you would prefer to guarantee an earlier arrival of your order we are always happy to use expedited shipping services at an additional cost.
Back to top
Q: How much will shipping cost?
A:Most orders qualify for our $4.99 Shipping program:
$4.99- Economy Ground
$9.99 for expedited
$13.99 for 2nd day air (not offered on all items)
$24.99 for overnight
$39.99 for overnight Saturday delivery (not offered on all items or to all locations)
For a limited time, orders over $75.00 qualify for free ground shipping.
Back to top
Q: When will my order ship?
A:In an effort to promote the earliest possible arrival of your order we have streamlined our handling process. Most items are generally "picked and packed" within 1 business day of order placement.
Back to top
Q: How can I return an item?
A:Champions On Display offers a 100% satisfaction guarantee. If you would like to return an item all returns or exchanges must be made within 30 days from the original date of purchase. Items must be in new, unused or unworn condition and a printed copy of your invoice must be included.For your protection we recommend you ship your items UPS with a tracking number. Champions On Display will not accept responsibility for items lost or damaged during the shipping process.Please do not send items COD, they will not be accepted.
Please address your items to include your order number as follow:
Champions On Display
Order #
1025 N. University Blvd.
Norman, OK. 73069
Back to top
Q: Can I send an item as a gift?
A:Absolutely. You can send your order directly to friends and loved ones straight from our warehouse.
When purchasing items to send as gifts please be sure to include the receivers address as the "Shipping Address". Your personal information will be included as the "Billing Address".
Packing Slips do not contain pricing information so sending items directly is never a concern.
Q: What are my Payment options?
A:We accept all major credit cards including Visa, Discover, Master Card and American Express. You can also pay by PayPal or money order. Your credit card will be charged at the time of purchase. If you wish to pay by PayPal or money order please order by phone at (866) 581-8770.
Back to top
Q: Will I be charged Sales Tax?
A:Sales tax will not be charged to orders shipping to addresses outside the state of Oklahoma. Orders shipping to addresses within Oklahoma will be charged the current sales tax rate for Cleveland county.
Back to top
Q: How do I Redeem a Coupon Code?
A:We love to reward our valued customers with coupons and savings throughout the year.If you have received a coupon or promotional code and would like to use it with your purchase, you can add desired items to your shopping cart and proceed to the checkout process. Codes and promotional discounts are entered on the checkout page and total discounts are reflected in your final order preview before your order is placed.
Back to top
Q: Can I Order by Phone?
A: Yes. You can place orders by phone Monday through Friday from 8:00 am to 5:00 pm CST. by calling (866)581-8770. A customer service representative will be happy to assist you.
Back to top
Q: How Do I Create an Account?
A:To create an account simply visit Your_Account under Customer Service in the top menu bar and click the New Members Sign Up link. You will be directed to the Account page where you can enter your contact, shipping and billing information making future visits to Champions On Display even faster! Once you information is saved in our system you can enjoy the benefits of an account including viewing your order history, tracking your order status and compiling your Wish List to share with friends and family.
Back to top
Q: Can I change My Password?
A:Absolutely. You may change your password at any time by logging into Your_Account. You will find your password information beneath your Account and Contact Info.Once you have updated your password information you can save by clicking Update Account.
Back to top
Q: What if I Have Forgotten My Password?
A:In keeping with our total commitment to your security we are unable to access your password. If you have lost or forgotten your password you can reset your password by visiting Your_Account. Enter your email address and a new password will be sent to the email associated with this account. Once you have logged in with your temporary password you will need to change your password in the Contact/Info area.
Back to top
Q: Can I Update My Profile?
A: Yes. You may update your profile information at any time by logging in to Your Account. From here you can easily access/update contact, shipping and billing information.
Back to top
Q:Can I Check My Order Status?
A: Yes. You may check the status of your order at any time by logging in to Your_Account using your email and password. Once logged in you can scroll to the bottom of the screen to view your order information including order number, history and status.
Q: Can I Return An Item?
A: Yes. Champions On Display offers a 100% satisfaction guarantee. If you would like to return an item all returns or exchanges must be made within 30 days from the original date of purchase. Items must be in "Like new" condition and a printed copy of your invoice must be included.For your protection we recommend you ship your items UPS with a tracking number. Champions On Display will not accept responsibility for items lost or damaged during the shipping process.Please do not send items COD, they will not be accepted.
Please address your items to include your order number as follow:
Champions On Display
Order #
1025 N. University Blvd.
Norman, OK. 73069
Back to top
Q: Can I Cancel My Order?
A: Yes. If you would like to cancel an order already placed you may fill out the Cancellation Request form. Once we have received your request a customer service representative will contact the appropriate warehouse and attempt to cancel your order. If customer service is notified by our warehouse that your order has shipped or is in the shipping process (i.e. picked and packed) we will be unable to complete your cancellation request. In the event that we are unsuccessful we will notify you via email.
If we are unable to honor your cancellation request you may return your item within 30 days for a refund, if desired. Customers will be responsible for return shipping costs as well as a 10% restocking fee.
Change your order
Back to top
Q: Can I Change My Order Address?
A: Yes. If you would like to change the address associated with an order please contact_us with your order number and shipping information. Our customer service representative will contact the appropriate warehouse and attempt to change the shipping address for your order. If our customer service representative is notified by the warehouse that your order has already shipped or is in the process of being shipped (i.e. picked and packed) we will be unable to complete your request for an address change.In the event that we are unsuccessful we will notify you via email of the final shipping address associated with your order.
If you would like to make an exchange for an item purchased please complete our Exchange_Request form so that we may ensure availability of the item that you are exchanging for. You will be contacted by a customer service representative within 24 hours with a Return Product Authorization (RPA) and details on how to exchange your product. Please keep in mind that lost returns are the responsibility of the customer. Champions On Display recommends sending packages via a trackable method such as UPS or USPS for your protection.
You may make exchanges any time within 30 days from the original purchase date. In order to receive your credit towards purchase or your new item, returned items must be in new, unused and unworn condition. Any items deemed to be of poor quality will be returned at the purchasers expense and no refund exchange will be issued.
In order to avoid a restocking fee do not send items back until you have received your RPA from a Champions On Display representative.
Back to top
Q: What Shipping Methods and Rates Are Used?
A:Most of our products qualify for our Totally Free Shipping:
$4.99 Shipping - Economy Ground (UPS Ground, USPS Priority, and USPS First Class)
$9.99 for expedited
$13.99 for 2nd day air (not offered on all items)
$24.99 for overnight
$39.99 for overnight Saturday delivery (not offered on all items or to all locations)
We are always happy to accommodate our customers in getting orders delivered as quickly as possible with expedited shipping options.
Back to top
Q: What Is $4.99 Shipping?
A:$4.99 Shipping is our way of saying Thank You for your order! Champions On Display now offers $4.99 Shipping on any size order. We have slashed our shipping prices and we continue to ship via UPS Ground, USPS Priority Mail and USPS First Class Mail. Because of our central location in the U.S. we are usually able to ship items from our warehouse to your door in 2-5 business days! With $4.99 shipping we choose the fastest, most affordable way to get your items to you and you pay only $4.99. Order with confidence and ship your order for only $4.99! For a limited time we are also offering Free Shipping on any order over $75.00!
Back to top
Back to top
Q: Can I Track My Order?
A:You may track your order at any time by logging in to Your_Account. Order status and tracking information is included the Order History section.
